Terms of Service

Last updated: September 16, 2026

These Terms of Service (“Terms”) are an agreement between Athlometer (“Athlometer”, “we”, “us”, or “our”) and the organization or individual using the Athlometer platform at athlometer.com (the “Service”). By creating an account, accepting an invitation, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

If you create or manage a workspace on behalf of a gym, club, school, federation, or other organization (the “Customer”), you represent that you are authorized to bind that organization to these Terms, and “you” refers to both you and the Customer.

1. The Service

Athlometer is a cloud-based platform that lets coaches and sports organizations define performance tests, record athlete measurements, compute metrics and indices through formulas, track progress over time, and generate and share reports. Athletes may be given accounts to view their own results. The Service is provided on a software-as-a-service basis and is intended for professional use by sports organizations, not for personal medical monitoring.

2. Eligibility and Accounts

To create a workspace or hold an Owner, Admin, or Coach account you must be at least 18 years old and have the legal capacity to enter into a contract. Athlete accounts are created only through an invitation from a Customer. If the invited athlete is under 18, or under the age at which they can consent to online services in their country, the Customer must first obtain verifiable consent from a parent or guardian and must not invite children under 13. We may suspend accounts that appear to violate these requirements.

You are responsible for keeping your credentials confidential and for all activity under your account. If you sign in with Google, your use of Google’s services is also subject to Google’s terms. Notify us immediately at legal@athlometer.com if you suspect unauthorized access. Account information you provide must be accurate and kept up to date.

3. Organizations, Roles, and Customer Responsibilities

Each workspace belongs to one Customer. Role-based access (Owner, Admin, Coach, Athlete) controls what members can see and do inside a workspace; it does not limit any member’s obligations under these Terms. The Owner controls the workspace, its members, and its billing, and is responsible for ensuring that invited members comply with these Terms.

The Customer is responsible for:

  • having a lawful basis and any required consents to collect and enter data about athletes and other individuals, including body measurements, birth dates, and performance results, and for obtaining parental or guardian consent before entering data about minors or sending reports to athletes or guardians;
  • the accuracy of the data, formulas, and test configurations it enters, and of any spreadsheets it imports;
  • deciding which members, athletes, and email recipients may access or receive reports and results;
  • the safe design and supervision of any physical test it conducts. Athlometer records and analyses results; it does not supervise testing or assess whether a test is appropriate for an athlete.

4. Acceptable Use

You agree not to:

  • use the Service for any unlawful purpose or in violation of these Terms;
  • upload, store, or transmit content that infringes intellectual property rights, contains malware, or is otherwise harmful;
  • attempt to gain unauthorized access to any part of the Service, other workspaces, or connected systems, or circumvent access controls, rate limits, or bot protection;
  • interfere with or disrupt the integrity or performance of the Service, or use automated means to scrape it;
  • use the Service to store clinical or medical records, or data regulated as protected health information under HIPAA or equivalent legislation, unless you have a separate written agreement with us for such processing;
  • resell, sublicense, or redistribute the Service without our prior written consent.

5. Customer Data

You retain all rights in the data you and your members submit to the Service (“Customer Data”), including athlete profiles, test definitions, measurements, results, files, and reports. You grant us a limited, non-exclusive, worldwide license to host, process, transmit, display, and back up Customer Data solely to provide, secure, and improve the Service and as otherwise permitted by these Terms and the Privacy Policy. We do not sell Customer Data.

For Customer Data, the Customer acts as data controller and Athlometer acts as data processor, processing it only on the Customer’s instructions as given through the Service. Our Privacy Policy describes our processing and the service providers we use. A data processing agreement is available on request from privacy@athlometer.com.

We may use aggregated or de-identified data that cannot reasonably be linked to an organization or individual to operate and improve the Service.

6. Files and Uploads

The Service lets you attach photos, videos, documents, and PDF reports to athletes, results, tests, and sessions, and to import spreadsheets. You are responsible for the content of everything you upload and for having the rights to upload it. We may enforce file type and size limits and may remove content that violates these Terms.

7. Plans, Billing, and Payment

Parts of the Service may be offered free of charge and other parts through paid subscription plans. The plans, prices, currency, billing cycle, included limits, and any trial period are shown before you subscribe. We may change plans and prices; changes to a plan you already pay for take effect at your next renewal after at least 30 days’ notice.

Payment provider. Paid plans are sold through a third-party payment provider that acts as merchant of record and is identified at checkout. The provider processes your payment, issues invoices and receipts, and calculates, collects, and remits applicable VAT, sales tax, or similar taxes. Prices are shown inclusive or exclusive of tax as stated at checkout. Your purchase is also subject to the provider’s terms. We do not receive or store your full payment card details.

Recurring charges and renewal. Subscriptions renew automatically at the end of each billing period and the payment method on file is charged until you cancel. If a renewal payment fails, we or the provider may retry the charge and notify you. If payment is not received within a reasonable grace period, we may downgrade the workspace to the free plan or suspend paid features until payment is made.

Cancellation. The workspace Owner may cancel a subscription at any time from the billing settings or the payment provider’s customer portal. Cancellation takes effect at the end of the current billing period; you keep access to paid features until then and are not charged again. Closing your account or deleting the workspace also ends any active subscription, and no further charges are made after closure.

Refunds. Fees already paid are non-refundable, and we do not prorate refunds for unused time in a billing period, except where required by applicable law, where a specific offer says otherwise, or where we choose to grant one. If you believe you were charged in error, contact us within 30 days of the charge at legal@athlometer.com. Nothing in this section limits any statutory right of withdrawal or refund you have as a consumer.

Downgrades. If a paid plan ends, features and limits revert to the free plan. We do not delete Customer Data solely because a plan ended; you can continue to view, export, or delete it under the free plan’s terms.

Billing records. Invoices, receipts, and transaction records are retained by us and the payment provider for as long as tax and accounting law requires, even after you delete your workspace. Athlete results and other Customer Data are never included in billing records.

8. Intellectual Property and Feedback

The Service, including its software, design, logos, documentation, and built-in test and metric templates, is owned by us or our licensors and protected by intellectual property laws. These Terms do not grant you any right to use our trademarks or branding without prior written permission. If you send us feedback or suggestions, we may use them without obligation to you.

9. Third-Party Services

The Service relies on third-party providers for hosting, database and file storage, email delivery, analytics, bot protection, map tiles, optional Google sign-in, and payment processing. These providers are listed in our Privacy Policy. The Service may also link to third-party websites. We are not responsible for third-party services or content, and your use of them is governed by their own terms.

10. Termination and Account Deletion

You may close your account at any time from Settings. A workspace Owner may delete the workspace, which permanently deletes all of its Customer Data, including files, from our production systems immediately upon confirmation and cancels any active subscription. Residual copies in encrypted backups are discarded within 90 days. Billing records are retained as described in Section 7. Before deleting a workspace, the Owner is responsible for exporting any data the Customer needs and for informing its members and athletes.

We may suspend or terminate your access if you materially breach these Terms, if required by law, if your use creates security or legal risk for us or other customers, or if we discontinue the Service. Except where immediate action is required, we will give you reasonable notice and an opportunity to export your data. Upon termination your right to use the Service ends; Sections 5, 7 (billing records), 8, and 11 through 16 survive.

11. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that computed metrics will meet your needs.

Athlometer is not a medical device and does not provide medical advice, diagnosis, or treatment. Measurements, computed metrics, indices, benchmarks, and goal statuses are informational tools for coaching and should not be the sole basis for decisions about an athlete’s health, safety, or participation. Consult a qualified professional for medical questions.

12. Limitation of Liability

To the maximum extent permitted by applicable law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to the Service or these Terms, regardless of the theory of liability. Our total aggregate liability for all claims relating to the Service will not exceed the greater of the amount you paid us in the twelve months before the event giving rise to the claim and 100 US dollars. These limits do not apply to liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud.

13. Indemnification

You agree to indemnify, defend, and hold harmless Athlometer and its owners, officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from Customer Data, your use of the Service, your breach of these Terms, or your infringement of any third-party right, including any claim that you lacked the consents required to process an athlete’s or minor’s data.

14. Changes to These Terms

We may update these Terms from time to time. For material changes we will notify you by email or through a prominent notice in the Service at least 30 days before they take effect, except where a change is required by law or addresses a security risk. The “Last updated” date above identifies the current version. Continued use after the effective date constitutes acceptance; if you do not agree, stop using the Service and close your account before that date.

15. Governing Law and Disputes

These Terms are governed by the laws of the jurisdiction in which Athlometer is established, without regard to conflict-of-law principles, and disputes will be brought exclusively in the competent courts of that jurisdiction. If you are a consumer, this does not deprive you of the protection of mandatory consumer-protection rules or courts of the country where you live. Before starting formal proceedings, please contact us so we can try to resolve the matter informally.

16. General

These Terms, together with the Privacy Policy and any order or plan details accepted at checkout, are the entire agreement between you and us regarding the Service. If any provision is held unenforceable, the remaining provisions continue in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets, and will notify you of any such change.

17. Contact

Questions about these Terms: legal@athlometer.com. Privacy questions and data requests: privacy@athlometer.com.

See also our Privacy Policy.